Our basins are handmade in Safi, Morocco, and shipped from our facilities in Casablanca. We take pride in our Moroccan heritage and are committed to delivering quality products crafted with traditional techniques.

Our basins are meticulously crafted using premium materials sourced from trusted suppliers. We utilize high-quality grey clay imported from Italy, supplied by Colorobbia Art, ensuring durability and a refined finish. Additionally, for specific finishes like Terracotta, we harness the unique qualities of Safi’s local clay, enriched with iron oxide. Our enamel, free from harmful plomb, guarantees safety for daily use and resilience against external deteriorating factors. All our enamels are imported from Italy, provided by Colorobbia Art, maintaining our commitment to quality and excellence.

Yes, all our basins and bathroom accessories are meticulously handmade by our skilled artisans in our Workshop based in Safi, Morocco. We take pride in the craftsmanship and attention to detail that goes into each piece.

Yes, we’re proud to offer a 10-year warranty on all our basins – the longest in the industry! For specific warranty terms and details, please refer to the documentation included with your basin or contact our friendly customer support team.

Yes, we offer customization options for color, shape & pattern to meet your specific preferences and requirements. Please contact our team to discuss your customization needs further before placing your order.

Proper care and maintenance of your basin are essential to preserve its beauty and longevity. We recommend using mild, non-abrasive cleaners and avoiding harsh chemicals or abrasive materials that may damage the surface. For specific care instructions, please refer to our Care Guidelines Video or contact our customer care team for more insights.

You can simply follow the steps and instructions in this video.

Delivery times may vary depending on factors such as product availability, design complexity, and customization requirements. Our team will provide you with an estimated delivery time at the time of purchase. For updates on the status of your order or any delivery inquiries, please don’t hesitate to reach out to our customer service team.

We take great care in packaging our basins to ensure they arrive safely and in perfect condition. Our packaging materials are designed to provide maximum protection during transit, minimizing the risk of damage. In the unlikely event that your basin arrives damaged, please contact us immediately, and we will work to resolve the issue promptly.

You can reach our customer care team via email at ccare@illi.ma or by WhatsApp at +212760020452 . Our team is available to assist you with any inquiries, concerns, or assistance you may need regarding our products and post-delivery questions.